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Zhongtong Tianhong was invited to participate in the annual conference on the industry development of China customer contact center

Zhongtong Tianhong was invited to participate in the second annual conference on the industry development of China customer contact center, which was hosted by the professional committee of customer contact center of China E-Commerce Association and jointly organized by the Organizing Committee of the annual conference on the industry development of China customer contact center and Caibo (China) learning management organization, With its new 3D printing materials, the conference was grandly opened at diaoyutaistateguesthouse in Beijing on November 25, 2017, and a forum exchange exhibition was held at China Hotel on November 26. The theme is the value of customer contact center in the new era of transformation, innovation and win-win

in order to implement the spirit of the 19th National Congress of the Communist Party of China, follow the development concept of innovation, coordination, green, openness and sharing, actively adapt to and lead the new normal of economic development, accelerate the transformation and upgrading of the service industry, promote the green, healthy and sustainable development of the customer contact center industry, and truly enable the people to enjoy efficient, convenient, high-quality and fast cooling services

call centers have developed in China for more than 30 years. With the changes and development of the market, there is still a huge room for progress, especially in the emerging markets represented by Internet in recent years. Users' requirements for customer service quality are gradually improving, followed by the continuous growth of enterprises' demand for customer contact centers after innovation and development

as a professional customer center solution provider, Zhongtong Tianhong has always been firmly customer-centric, committed to using artificial intelligence and big data technology to create an extremely efficient Omni channel customer service operation system, integrating connectivity and interaction, service and marketing, data storage and analysis capabilities, and helping the rapid development of the enterprise

from the traditional call center to today's customer center combined with the latest intelligent technology, Zhongtong Tianhong continuously innovates products and upgrades concepts according to market development and industry prospects, and strives to provide the best service for every enterprise. In the Internet + era, it will provide stronger support for transformation enterprises. In the surging market, at the moment when service is the king, help more enterprises make the first shot in the service war

at this conference, Zhongtong Tianhong actively communicated and shared with experts in various fields in the industry. There is also a booth on site to display products, explain product related information and convey the core development concept of Zhongtong Tianhong for customers from various industries who come to the exhibition. Together with outstanding enterprises in various industries, we are striving to integrate and apply to CNG gas cylinder exhibition and make collaborative innovation

Zhongtong Tianhong call center system fundamentally facilitates the needs of users, and can convey important information to users at the first time, so as to avoid wasting time but still unable to solve problems. It is also an important step to standardize and systematize enterprise customer service. Zhongtong Tianhong needs every step of integration to improve the communication between enterprises and users, so as to create the final communication bridge

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